Why won’t my phone charge?
Try a working wall outlet, cable and power adapter. Check the charging opening for dry debris, and let a hot phone cool to room temperature before trying again.
What is your phone doing?
Pick the closest answer. Each guide begins with the safest, easiest things to try.
Three simple questions
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Choose the answer that is closest. We will point you to a good place to start. Nothing on your phone will be changed.
Question 1 of 3
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What can you do right now?
One more question
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Last question
Which phone do you have?
All phone fixes
Open one guide. Try the steps in order, and stop when the problem is fixed.
We did not find an exact match.
Try one short word, such as “charge,” “Wi‑Fi,” “screen,” or “sound.”
Try one short word, such as “charge,” “Wi‑Fi,” “screen,” or “sound.”
Answers to common phone questions
Start with the answer that sounds like your problem, then open the exact steps for your phone.
What if my phone will not turn on?
Check for swelling, water or heat first. If it looks safe, leave it on a known-good wall charger for 20 minutes, then use the correct force-restart buttons.
How do I fix no signal?
Check for a software update first. Then turn Airplane Mode on for 15 seconds and off again, make sure the phone line or SIM is enabled, and choose the network automatically.
Why won’t my phone connect to Wi‑Fi?
If another Wi‑Fi network works, check for a software update first. Then turn Wi‑Fi off and on, forget and rejoin the network, and restart the phone and internet box.
How can I safely free up storage?
Check which storage category is largest first. Remove downloads you can replace, review large files carefully, and confirm important photos are backed up before deleting.
How do I stop pop-ups or unwanted ads?
Close every browser tab first. If pop-ups continue, return to the normal Home screen and remove cleaner apps or extra launchers you recognize.
Protect the phone—and yourself
A damaged battery or a wet phone needs different care than a small software problem.
Stop right away when…
- 01The battery or back of the phone is bulging or opening.
- 02You smell chemicals, hear hissing, see smoke, or feel extreme heat.
- 03The phone was crushed, punctured, or badly bent.
After the phone gets wet
- 01Unplug it and turn it off. Take off the case and dry the outside.
- 02Do not use rice, heat, compressed air, or put anything into the charging opening.
- 03Let it dry with normal airflow. Get help if it was under water or touched salt water.